At StartXV, we strive to provide our users with the best possible experience on our platform. However, we understand that there may be situations where our users need to cancel their subscriptions or request a refund. This policy outlines our guidelines and procedures for cancellations and refunds.
Cancellation Policy:
- Users can cancel their subscription to our platform at any time by contacting our customer support team. Our team will guide them through the cancellation process and assist them with any questions or concerns they may have.
- If a user cancels their subscription before the end of the current billing cycle, they will not be charged for the following cycle. However, no refunds will be issued for any unused portion of the current billing cycle.
- If a user cancels their subscription after the start of the new billing cycle, they will be charged for that billing cycle and their subscription will remain active until the end of that cycle. No refunds will be issued for any unused portion of the current billing cycle.
Refund Policy:
- There is no refund provided once user purchases subscription for any period of time, once the cancellation is done users will not be charged for the next billing cycle.
Exceptions:
- In certain circumstances, we may make exceptions to our refund policy. These exceptions will be made on a case-by-case basis and will be at the discretion of our customer support team.
- In cases where there is a dispute between a user and a third-party service provider, we will not be responsible for issuing refunds. Users should contact the third-party service provider directly to resolve any issues related to their purchase.